Nuance acquire SNAPin Software

If you arent following me on Twitter the news is that Nuance have just acquired SNAPin software where I have been working now for only 2 months. Nuance are the big player in customer service and SNAPin until recently were competing head to head for what used to be a niche industry of mobile self service. However this is about to hit the big time with roll outs of the SNAPin platform with Vodafone. How this affects my good self, well of course only time will tell. But as always it is business as usual in the morning and lots of deadlines to hit :)